Shipping Policy

COVID-19 UPDATE:
**Please be aware that we are currently experiencing delays with shipments and customs delays due to COVID-19.
Orders are shipped out within 24hrs of you placing an order. Please allow 7-25 business days for shipping, dependent on your location.
Due to the worldwide health caution, customs are being very strict with package processing. This may also cause further delays that are out of our control.
 We are trying our best to minimise the delay as much as possible to reduce your trouble. We want to thank you for your patience during this time.
We can't wait for you to receive your package and please don’t hesitate to contact us further if you have any concerns.

 

SHIPPING:

WHERE DO YOU SHIP TO?

We ship globally.

HOW MUCH DOES SHIPPING COST?

We now offer FREE eco-friendly & insured worldwide shipping on all orders over $40!

Insured Shipping: Have peace of mind after you've ordered and your item is shipped out. 

Eco Friendly Shipping: Help to keep the earth green using every eco friendly method to get your product to you. 

Express Shipping: worried about not receiving it in time for an event? Pay just $14.95 for express shipping. 

HOW LONG WILL SHIPPING TAKE?

Usually, 6-12 business days.

WHAT IF I’M NOT IN WHEN MY PARCEL IS DELIVERED?

If there is a safe, secure location at the property the shipping company may leave the parcel there. The shipping company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been shipped to, how to contact them to re-arrange a shipping time or to advise where you can collect your parcel from. 

WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?

If you are home then a signature will be required at time of delivery. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Of course! You can have your parcel shipped to another address. Please contact us within 24hrs so we can change the address prior to postage! If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

WHAT IF MY PARCEL DOESN’T ARRIVE?

We ask if you could patiently wait up to 4 days after the promised shipping date to receive your parcel in case of a shipping delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

RETURNS:

Please refer to our returns policy for further information on how to exchange your packages.

CUSTOMS TAX:

If you've been sent an item from outside the UK, EU and other countries there may be a customs charge to pay. Please be aware that you may incur fees upon package delivery. These will be payable at the post office. The buyer will be responsible for paying the customs tax charge.  For more information please consult with your local postage authority.