Orders & Payments

Do I Have to Order Online?

Yes, we’re an online retailer, so the best way to shop with us is right here on our website. Don’t worry, we’ve made it easy with fast, safe, and secure checkout options. Once your order is placed, we’ll carefully pack and ship it straight to your door.

Is It Safe to Order Online?

Absolutely. Our website uses industry-standard encryption to protect your personal details such as your name, address, and payment information. Any information passed between your computer and our site is completely secure and unreadable to anyone else.

For extra peace of mind, we also offer Express Insured Shipping for just $19.95. This option guarantees your order will arrive safely, if your package is lost, damaged, or missing items, we’ll replace it immediately at no cost to you.

Insured Shipping — 100% Peace of Mind

  • Covers loss, damage, or missing items.

  • Your order will be re-shipped express at no cost if anything goes wrong.

  • Shop with total confidence knowing you’re fully protected.

Payment Options

We accept a wide range of secure payment methods:

  • Visa, Visa Debit, MasterCard, and American Express

  • PayPal

  • Klarna (buy now, pay later)

How to Checkout

Step 1. Click Checkout from your cart. You’ll be asked to log in or create an account.
Step 2. Enter your shipping details. If your billing and shipping are the same, tick the box to save time.
Step 3. If billing is different, enter your billing address.
Step 4. Review your order totals, enter payment details, and click Pay Now.

Once complete, you’ll receive an order number and a confirmation email with your order details.

Order Confirmation & Shipping Updates

  • Immediately after ordering, you’ll see a confirmation page with your order number.

  • You’ll also receive a confirmation email (please allow up to 30 minutes for it to arrive).

  • Once your order leaves our warehouse, you’ll receive a second email with tracking details.

  • If you don’t see the email, check your spam/junk folder... sometimes it hides there.

Incorrect or Faulty Items

We’re so sorry if something isn’t right. Please contact our support team within 28 days of receiving your order at support@sinceresally.com or via Instagram @sinceresallyboutique with your order number. We’ll make it right, fast.

Payment Issues

If there’s an issue with your payment, your card issuer or a member of our Customer Care team will reach out to you directly.