Orders & Payments
Do I Have to Order Online?
We’re an online retailer, so it’s really the best way. Don’t worry, we’ve got you covered with really fast, safe and secure payment options, and we’ll make sure we get your orders out to you fast.
Is it Safe to Order Online?
Of course! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. If you are concerned about ordering online and a package not arriving or arriving damaged why not shop with peace of mind by paying the small cost of $14.95 for express insured shipping.
Insured Shipping
Our insured shipping will guarantee your order arrives safely or it’s on us! Do not worry about items arriving damaged due to rough handling during transit. Order with confidence knowing your order will arrive in perfect condition. You will be 100% covered! Sincere Sally will express ship a new order if your package is reported to be lost in transit, is damaged or has missing items.
Payment Options
Pay for your Sincere Sally purchases using Visa, Visa Debit, MasterCard, American Express. We also accept PayPal & Klarna (buy now, pay later).
Checking Out
• Step 1
By clicking the "Checkout" button in your cart, you will be asked to either log in to your account or to create one.
• Step 2
If you don't have an account, you will be asked to create one with your shipping address information. Select 'use this address for billing' if your billing address is the same as your shipping address, and then proceed on to the next step.
• Step 3
If you unselected the box 'use this address for billing', you will be able to enter your billing address now.
• Step 4
To complete your order, simply confirm by reviewing the order totals and entering your payment information. Then click the "Pay Now" button. Upon completion, you will be given an order number and you will receive an email confirmation of your order details. So Easy.
When We Have Recieved Your Order
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.
Incorrect or Faulty Items
We're sorry to hear that! Contact us within 28 days of receiving your goods via our support email support@sinceresally.com or instagram @sinceresallyboutique with your order number. Our customer care team will get on this, ASAP!
Payment from Your Account
If there is an issue with the payment, either your card issuer or a member of the Customer Care team will contact you.
COVID-19 UPDATE:
**Please be aware that we are currently experiencing delays with shipments and customs delays due to COVID-19.
Orders are shipped out within 24hrs of you placing an order. Please allow 7-25 business days for shipping, dependent on your location.
Due to the worldwide health caution, customs are being very strict with package processing. This may also cause further delays that are out of our control.
We are trying our best to minimise the delay as much as possible to reduce your trouble. We want to thank you for your patience during this time.
We can't wait for you to receive your package and please don’t hesitate to contact us further if you have any concerns.
