Refund policy
The Sincere Sally Guarantee
We want every Sincere Sally customer to absolutely love their jewelry. Each piece is carefully crafted and quality-checked before it reaches you, but if something isn’t right, we’ll always make it right.
Lifetime Warranty
Every piece is protected against manufacturing faults for life. We proudly stand by our craftsmanship and materials, ensuring your jewelry remains as radiant as the day you received it.
If your jewelry shows a manufacturing defect at any time, we’ll happily replace it free of charge. Please note: this warranty does not cover damage caused by everyday wear, accidental breakage, scratches, water exposure, or loss/theft.
Returns & Exchanges
We want you to feel confident with your purchase:
Exchanges: You may exchange any unused piece within 30 days of delivery. To qualify, items must be in original condition, with tags attached, and proof of purchase provided. Simply email us with your request and photos of the product.
Exchange Bonus: As a thank you, we offer a 60% exchange code to go toward your next purchase.
Refunds: Refunds are only issued in the rare event of a manufacturing fault that cannot be replaced or repaired.
Exclusions: For hygiene reasons, we cannot accept returns on earrings. Refunds are not available for change of mind, custom orders, solid gold pieces, sale items, or purchases made using discount codes. Gift cards are non-returnable.
Email:
Return address:
PO BOX 1534 Sunshine Plaza
Level 1 Shop 304/154-164 Horton Parade
Maroochydore, Queensland
Australia, 4558
