Returns & Exchanges
We want our Sincere Sally customers to absolutely love their pieces!
We do our best to ensure all products are in tip top condition when they arrive to you. However sometimes things don't turn out as you may have expected it.
Sincere Sally Guarantee
Sincere Sally is committed to creating the highest standard of jewelry which is why we ensure our Sincere Sally 12-month Guarantee applies to all of our gold-plated and gold vermeil pieces. If your piece arrives damaged or has any manufacturing defect within 12 months of your purchase, our guarantee entitles you to a one-time replacement of the same piece - free of charge. This warranty is voided under any user damage issues which include (but are not limited to); scratches, accidental breakage, and water damage.
Please note, the Sincere Sally Guarantee does not cover lost or stolen items.
RETURNS & EXCHANGES
Sincere Sally accepts exchanges on all pieces. To be eligible for an exchange, you must send through proof of purchase, images of the products you received, unused and in the same condition that you received it. It must also have any tags attached. Our exchange policy is valid for up to 30 days after delivery.
As a little something extra, we offer a 60% exchange code to go towards your next purchase.
To make an exchange please email us with your request.
Once your images are received and inspected, we will send you an email to notify you that we are processing the exchange.
Refunds are only issued in the event of a manufacturing fault and the item cannot be replaced or mended. Refunds are not provided for a change of mind. However, we offer a store credit (valid for 30 days) or can facilitate an exchange if an alternate size is available. We also cannot provide refunds on custom orders, solid gold pieces or earrings (due to hygiene reasons).
Please note: Refunds are not given for orders processed using a discount code or for sale products. Gift cards are also non-returnable.
PO BOX 1534 Sunshine Plaza
Level 1 Shop 304/154-164 Horton Parade